Telephony Integration
Computer Telephony Integration (CTI) is provided using QGate intelli-CTi as the middleware between Ivanti Service Desk and your telephony switch. Before you can use the telephony features of Service Desk you need to install and configure QGate intelli-CTi on each workstation where you want to use CTI.
You can find out about:
- Overview of telephony integration
- Setting up and starting the telephony application
- Making a phone call
- Configuring incoming telephony
- Making queries telephony-aware
- Identifying people from incoming calls
- Handling incoming calls
- Reporting on telephony statistics
- Telephony integration on Citrix
For information about setting up QGate intelli-CTi, refer to the documentation provided with it.